Presentation: Clairify your expertise
When speaking to a group - being clear on what you don't know helps clairify what you do know. Don't pretend to be the all-seeing know-it-all.
This tip from customer service expert, Jeff Mowatt, says it well.
What I DO know is...
"My ears perked up recently when I heard a politician who, during a radio interview, made a statement that included the phrasing, “I don’t profess to be knowledgeable in all areas of… What I DO know is…” I found myself thinking, Wow – he’s honest and smart. Ironic how admitting up front what you don’t know actually increases your credibility when you make a statement about what you do believe. The technique itself is easy. The challenge is - are we secure enough and humble enough to admit we don’t have all the answers."
About award-winning speaker, Jeff Mowatt, BComm., CSP
Jeff Mowatt is the bestselling author of the books, Becoming a Service Icon in 90 Minutes a Month (for managers), and Influence with Ease (for professionals who interact with customers). As a customer service strategist, Jeff's Influence with Ease® column has been syndicated and featured in over 200 business publications. To help professionals put ideas into action, Jeff heads his own training company and has produced 4 multimedia training kits. An award winning international speaker, Jeff is among the top 7% of professional speakers in the International Federation for Professional Speakers to achieve their highest designation - Certified Speaking Professional (CSP). For more Influence with Ease® tips, training resources, and information about engaging Jeff for your team, call 1-800-JMowatt (566-9288), or visit www.jeffmowatt.com.
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